quizsnap-privacy-policy

QuizSnap Support

Welcome to QuizSnap Support! We’re here to help you get the most out of your quiz learning experience.

Getting Started

How do I create an account?

Download QuizSnap from the App Store or Google Play
Open the app and tap “Sign Up”
Choose to register with email or use social login (Google, Facebook, etc.)
Verify your email address
Complete your profile setup

Can I create my own quizzes and flashcards?

Yes! Tap the “Manual” section on the Quiz/Flashcards page.

I forgot my password

On the login screen, tap “Forgot Password?”
Enter your email address
Check your inbox for a password reset email
Follow the link to create a new password

Can I retake quizzes?

Yes! You can retake any quiz to improve your score or refresh your knowledge by pressing the retake quiz button on the score page.

Technical Issues

The app keeps crashing

Force close the app completely
Restart your device
Update to the latest app version
Clear the app cache, reinstall
If issues persist, contact support with your device model

Quizzes aren’t loading

Check your internet connection
Try switching between WiFi and mobile data
Force close and reopen the app
Update the app if available

Audio/images not working

Ensure app permissions for media access are enabled
Check device volume settings
Try using headphones
Restart the app

Sync issues across devices

Ensure you’re logged into the same account on all devices
Check internet connectivity

Billing & Subscriptions

How do I upgrade to Premium?

Go to Profile → QuizSnap Plus
Complete payment through App Store
Premium features activate immediately

How do I cancel my subscription?

iOS: Settings → Apple ID → Subscriptions → QuizSnap → Cancel

Billing questions

All billing is handled through App Store (iOS). Contact their support for:

Payment issues
Refund requests
Billing disputes

I paid but don’t have Premium features

Force close and reopen the app
Check Settings → Subscription for status
Verify payment went through in your app store
Contact us if features still not available

Privacy & Security

How is my data protected?

All data encrypted in transit and at rest
No personal information sold to third parties
Regular security audits and updates
Compliance with GDPR, CCPA, and other privacy laws

Can I delete my account?

Yes. Go to Profile → Account Name → Delete Account. This permanently removes all your data.

How do I export my data?

Contact support@quizsnap-app.com to request a data export. We’ll provide your data within 30 days.

Read our full Privacy Policy

View our complete Privacy Policy for detailed information about data collection and usage.

Still Need Help?

Contact Support

Email: support@quizsnap-app.com, or use the in app feedback section. Response Time: Within 24 hours (weekdays), 48 hours (weekends)

When contacting support, please include:

Your account email address
Device model and operating system
App version number
Detailed description of the issue
Screenshots if applicable

Community Resources

FAQ Updates: Check back here regularly for new solutions
App Updates: Keep your app updated for the latest features and fixes

Report Bugs

Found a bug? Help us improve QuizSnap:

Email support@quizsnap-app.com with “Bug Report” in subject, or use the in app Feedback section.
Include steps to reproduce the issue
Attach screenshots or screen recordings if possible
Mention your device and app version

System Requirements

Minimum Requirements

iOS: iOS 12.0 or later, iPhone 6s or newer